Shipping policy
Order Processing
All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, shipments may be delayed by a few days; we will notify you by email if there is a significant delay.
Shipping Rates and Estimated Delivery Times
Shipping charges are calculated and displayed at checkout based on your delivery address and the shipping method selected. Orders over €60 qualify for free standard shipping. Estimated delivery times vary depending on the destination and are typically between 5 and 12 business days after processing, excluding customs delays for international orders.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package until it arrives.
Customs, Duties and Taxes
LUNAMAR is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and Lost Packages
LUNAMAR is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly to file a claim. Please keep all packaging materials and damaged items before filing a claim.
Contact Us
If you have any further questions about shipping, please contact us at amaral.alex.pereira@gmail.com or write to us at LUNAMAR, 911 E Atlantic Blvd, STE 101, Pompano Beach, FL 33060, United States.